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HealthLine Systems recognizes Emory Healthcare with 2005 Client Recognition Award

Rick Stier (l) congratulates a 2005 Client Recognition Award recipient.

FOR IMMEDIATE RELEASE

HealthLine Systems recognizes Emory Healthcare with 2005 Client Recognition Award.

San Diego, California, July 1, 2005— HealthLine Systems, Inc. is pleased to announce that its Sharp Focus^® Client Advisory Panel has selected Emory Healthcare of Atlanta, Georgia as the 2005 winner of the prestigious Client Recognition Award.

HealthLine Systems provides software solutions for over 1,000 health care organizations throughout North America. The Client Recognition Award recognizes tangible contribution to a health care organization through the use of Sharp Focus healthcare contact center software and Internet solution. Criteria for selection are:

• Measurable financial impact,
• Interventions clearly related to Sharp Focus and
• Applicability for other healthcare organizations to raise the standard of practice.

The Upstate Teleservices contact center serving Spartanburg Regional Healthcare System in Spartanburg, South Carolina was recognized with honorable mention. The recipient of the 2004 Client Recognition Award was Sharp HealthCare in San Diego.

The Sharp Focus Client Advisory Panel selected Emory Healthcare for the 2005 award in recognition of their innovative leadership using Sharp Focus. Emory set-up 32 new services in Sharp Focus software to support the Emory Employee Access program. The result was an increase in the percent of care provided internally from 53% in calendar 2002 to 55% in 2003 and 59% in 2004.

Lori McLelland, Emory Healthcare Director of Marketing, and Director of the Emory HealthConnection contact center, accepted this recognition at HealthLine Systems’ recent client dinner in Atlanta. Lori and her team were honored with an engraved crystal award to the applause of HealthLine clients.

About HealthLine Systems, Inc.

HealthLine Systems, Inc. is an established leader in the healthcare industry, celebrating 20 years of service to clients throughout North America. HealthLine Systems Sharp Focus^® and Sharp Focus for the Net contact center software and Internet solutions address pressing requirements of hospitals, health systems and managed care organizations for increased market share and improved return on investment (ROI). Sharp Focus clients recover revenue, create incremental revenue, reduce cost, integrate with the Web, strengthen operations, and document financial impact. Sharp Focus contact center clients consistently earn more than the national average ROI for call centers, some over twice as much.

For Further Information Contact:

Rick Stier
Vice President
HealthLine Systems, Inc.
1 800 733-8737 extension 7265
Facsimile: 858 673-9866

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